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Privacy Policy

Privacy Policy

Last updated: 11/20/2025
StorySphere (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase a StorySphere Memory Sphere.

Information We Collect

  1. Information you provide to us:
    • Name
    • Email address
    • Shipping and billing address
    • Payment information (processed securely by our payment provider; we do not store full card details)
    • Any information you include in messages, forms, or support requests
  2. Information collected automatically:
    • IP address
    • Browser type and device information
    • Pages you visit and actions you take on our site
    • Referring website or source
  3. Cookies and similar technologies:
    • We use cookies to remember your preferences, improve your browsing experience, and analyze website performance.

How We Use Your Information

We use your information to:
  • Process and deliver your orders
  • Communicate with you about your order, shipping, and support
  • Send updates, offers, and StorySphere news (with your consent where required)
  • Improve our website, products, and customer experience
  • Detect and prevent fraud or misuse
  • Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We may share it with:
  • Service providers (payment processors, email providers, analytics tools, fulfillment partners) who help us run StorySphere
  • Authorities or legal bodies when required by law or to protect our rights, safety, or property
These partners are only allowed to use your data to provide services to us.

Data Retention

We keep your information only as long as needed to:
  • Provide your order and related services
  • Meet legal, tax, or accounting requirements
  • Resolve disputes and enforce our agreements

Your Rights

Depending on your location, you may have the right to:
  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal requirements)
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request a copy of your data in a portable format
To exercise these rights, contact us at memoryspherehelp@proton.me.

Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Cookies

You can control cookies through your browser settings. Disabling cookies may affect how our website functions.

Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted here with an updated “Last updated” date.

Contact

If you have questions about this Privacy Policy or how we handle your data, contact us at:
Email: memoryspherehelp@proton.me

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