Refund Policy- StorySphere

Last Updated 11/20/2025

Overview

Returns & Refunds

• • Refund window: You can request a refund within 24 hours of purchasing your StorySphere Memory Sphere. Please submit refund requests at memoryspherehelp@proton.me
  •  Return window: We offer a 30 Day Guarantee on all eligible items. 
•  
  • Eligibility:
    • You must provide proof of purchase (order number or receipt).
    • The product must not be intentionally damaged, altered, or misused.
  • Non-refundable items:
    • Gift cards
    • Items marked as final sale
    • Any product returned in severely damaged condition not caused by shipping

  Damaged or Defective Items

  If your Memory Sphere arrives damaged or not working properly:
  1. Contact us at memoryspherehelp@proton.me within 30 days of delivery.
  2. Include your order number and clear photos or a short video of the issue.
  We’ll review your case and, if approved, offer a replacement or refund.
• Change of Mind

  Because StorySphere is a sentimental gift product and stock is limited, change-of-mind refunds are handled case by case.
  We may offer store credit or a partial refund depending on the condition of the returned item and the situation.

  How to Request a Refund

  Email us at memoryspherehelp@proton.me with:
  • Full name
  • Order number
  • Date of purchase
  • Reason for your request
  We’ll respond within 1-2 business days.

  Approved Refunds

  • Once approved, refunds are processed back to your original payment method within 5-10 business days.
  • Your bank or card issuer may take additional time to post the refund.