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Shipping Policy

Shipping Policy

Last Updated: 11/20/2025

We know a lot of StorySphere orders are gifts for people you love, so we take shipping seriously.

Where We Ship

StorySphere currently ships worldwide!

Processing Time

  • Orders are typically processed within 1-5 business days after payment.
  • We don’t process or ship orders on weekends or holidays.

Delivery Time

  • From the moment your order is processed, please allow up to 7-14 business days for shipping and delivery depending on your location.
  • These are estimates only. Carrier delays, customs, and local conditions can affect delivery times.
  • International Shipping may take longer depending on destination and customs clearance procedures.

Shipping Fees

  • Shipping costs are calculated at checkout based on your location and order size.
  • From time to time, we may run free shipping promotions, which will be clearly shown on our website.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking link. Please allow up to 48 hours for tracking information to update.

Customs, Duties & Taxes (International Orders)

For orders outside your home country:
  • Your order may be subject to customs duties, import taxes, or fees charged by your local authorities.
  • These charges are not included in our prices or shipping fees.
  • You are responsible for any additional charges that may apply upon delivery.

Lost or Stolen Packages

If your package is lost or stolen:
  • Please contact the carrier directly with your tracking number
  • StorySphere is not responsible for lost, stolen, or undelivered packages

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